The unprecedented freedom and flexibility that come with these products bring with them a certain degree of responsibility. To better serve our customers, we have identified distinct areas of responsibility for which our Technical Support staff can assist you with your product as well as areas where they cannot. Because you have the ability to do many things with your product that will put you outside of our supported configuration, it is important to become familiar with these support boundaries and the responsibilities you take upon yourself when you exercise your freedom to go beyond them.
You will find information about these support boundaries throughout this guide. In addition, a summary of these boundaries is found as an appendix. To assist in presenting this information, we define the following terms, which are used throughout this guide:
Supported: Refers to a service, application, or feature that is available on a Freedom server and for which we provide technical assistance. All of the preinstalled server applications are classified as supported, but the degree to which technical assistance is offered may differ with each application.
Unsupported: Refers to a service, application, or feature that is available on a Freedom server but for which we do not provide any type of technical assistance. You are free to install and/or use "unsupported" applications, but please be advised that we do not offer technical assistance of any kind for such applications. A large number of the applications in our Software Applications Library and all of the applications in our ports collection are designated as unsupported.
Unavailable: Refers to a service, application, or feature that is not available on a Freedom server for one or more of the following reasons:
It does not function properly on the product
It may cause serious system performance problems
It may pose a security risk to you
It has been otherwise deemed undesirable
NOTE:
Our Software Applications Library does not contain any applications that we have classified as unavailable. You can install and run most third-party applications on your Freedom server without issue, however, it is always a good idea to check and make sure the application that you wish to use has not been classified as unavailable. Installing applications that we've classified as unavailable and using them on your Freedom server may constitute a violation of our Usage Policy. An updated list of applications that have been classified as unavailable can be found on our Web site at the following URL:
Due to the nature of the Freedom server line, and the flexibility that it provides, the support boundaries outlined in this user guide must be strictly enforced.